Frequently asked questions

We work only with partners who can demonstrate clear and measurable social or environmental impact. Each initiative is reviewed to ensure its goals, methods and reporting are transparent and aligned with our values. Our due diligence process prioritises trust, shared responsibility and long term positive outcomes for communities and the environment.

We support businesses that want to create credible and meaningful merchandise with proven impact. If you are exploring a new project, need guidance, or want to understand how We Care can support your organisation, our team is here to help. You can contact us directly and we will respond with clear information tailored to your needs.

At this time, we offer merchandise solutions only to businesses. We are not able to process private or individual purchases. If you would like to explore a future collaboration for your organisation, please get in touch.

We work with One Tribe to fund verified conservation projects that help store carbon, support biodiversity and strengthen local communities. One Tribe provides transparent tracking so businesses can see the real impact their contribution makes.

Our products are made with care and thoughtful attention to quality. If your business receives an item that is damaged or not as expected, please contact us so we can review the issue and find a fair resolution. We handle all return and refund requests with transparency and a commitment to doing what is right.

Every product we create is designed to be durable and reliable. If your item develops a manufacturing defect, we will assess it and provide support in line with our warranty terms. Our goal is to ensure your merchandise performs as intended and reflects the trust you place in us.